Refund policy

Refunds
There is no refund or exchange available for change of mind or ordering the wrong product after an order has been processed.

Due to the nature of our business being vibrational remedies, along with Covid and the postal delays, it's not an option to swap or exchange blends. We encourage the customer to check their order confirmation and if there is a mistake, to contact us as soon as possible. We do turn our orders around promptly, so if there is the opportunity to amend your order before it is sent, we will do our absolute best to do so.

Defective or Faulty Items
A refund may be offered if an ordered item is defective or faulty under the following conditions:
1. You must notify Naughty Naturopath Mum immediately upon noticing any defects or faults AND within 7 days of receiving the order and provide your name, order number and details of the defects or faults and a photo if possible.
2. Upon notification request for refund of items and return address for the items will be provided and a pre-paid eParcel return slip will be sent to you via email or post. This slip is to be added to the parcel and returned to the Naughty Naturopath Mum Online Return Orders office for processing.
3. Returned items will be examined for faults or defects and you will receive a notification from Naughty Naturopath Mum about whether it agrees that the items are faulty or defective within 48 hours of the receipt of items by us.
4. If deemed faulty by Naughty Naturopath Mum, a replacement item will be shipped where possible (subject to stock availability) or a refund will be issued.
5. Naughty Naturopath Mum will not be responsible if your return is lost in transit back to Naughty Naturopath Mum. Therefore, we recommend that you send all returns by traceable post.
6. Returns will be processed within 10 business days from the day the return arrives at Naughty Naturopath Mum Online Return Orders Office.